Returns & Cancellations

1. Important Notice

As of the last update to this page, online checkout and ordering on the TARZAN website is not yet enabled for the general public. This policy describes the rules that will apply to online orders once that service is activated, in accordance with the Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010.

2. Right of Cancellation

Under Israeli law, a consumer is entitled to cancel a purchase transaction within 14 days of receiving the product or of the date the transaction was made, whichever is later, subject to the exceptions set out in the law and its regulations.

3. Products Not Eligible for Return

Consistent with the exceptions set out in the Consumer Protection Law and its regulations for perishable goods and goods that are sensitive from a hygiene standpoint — pet food products that have been opened, or whose original packaging has been damaged, are not eligible for return or cancellation, for safety and hygiene reasons. Products in sealed, unopened original packaging, unused, may be cancelled within the timeframes set out in law.

4. How to Cancel

You may notify us of a cancellation by emailing tarzan@getpancher.com or calling 0546617881 , stating your order details.

5. Cancellation Fee

Where a cancellation is not due to a defect in the product or a discrepancy from the order, the Company may charge a cancellation fee up to the maximum rate permitted under the Consumer Protection Law and its regulations.

6. Refunds

Where a cancellation is valid, the refund will be issued to the payment method used for the transaction, within the timeframe set out in law, from the date the returned product is received at the Company's warehouse (where a physical return is required) or from the date of the cancellation notice.

7. Defective or Incorrectly Shipped Products

If you receive a defective product, a product that does not match your order, or a product damaged in transit, please contact us promptly so we can arrange a resolution, replacement, or full refund, including the cost of return.